TrustMark: what it means for you
TrustMark is the UK’s only Government Endorsed Quality Scheme for work in and around your home. Here’s what our registration means when you choose Aqua Care Wet Rooms.
Check our registration yourself
Aqua Care Wet Rooms Ltd is a TrustMark Registered Business, licence number 3393245. On TrustMark’s “Find a tradesperson” directory our listing shows our trades as Bathrooms and Home Adaptations – Elderly & Disabled.
Check our listing on trustmark.org.ukWhat TrustMark is
A quality scheme backed by government
TrustMark covers work that you choose to have carried out in or around your home. It licenses and works with a network of Scheme Providers: accreditation bodies and trade associations that commit to meeting the operating requirements of its Quality Scheme.
Those Scheme Providers, in turn, license and work with TrustMark Registered Businesses like us, to make sure we commit to and keep the required standards of technical competence, trading practices and customer service.
Government endorsed
TrustMark is the UK’s only Government Endorsed Quality Scheme. It covers work you choose to have carried out in or around your home.
Vetted, then checked
TrustMark Registered Businesses are thoroughly vetted to meet required standards. Their work and practices are then monitored and checked by their Scheme Provider.
Standards we must keep
We have to meet TrustMark’s standards of technical competence, customer service and trading practices, set out in its Customer Charter, Code of Conduct and Framework Operating Requirements.
A clear route if things go wrong
Every Registered Business must have a clear, fair complaints process. If we can’t put something right, you can go to our Scheme Provider, Independence Brokerage Services CIC (INCIC), and then to the independent Dispute Resolution Ombudsman.
A guarantee on the work
TrustMark Registered Businesses provide a minimum two-year guarantee on work in and around the home, including product warranties and workmanship.
How we’re checked
Vetted before joining, checked every year
A business has to pass a pre-entry check before it can register, where its paperwork and a recent job are assessed. After that there are ongoing annual checks, which involve looking at some of its latest jobs, to make sure it keeps working to the same standard.
TrustMark Registered Businesses must follow TrustMark’s Customer Charter and Code of Conduct, and the Framework Operating Requirements, as well as the codes of practice for their own industry.
What this means for your wet room
- You’re dealing with a business that has been vetted to meet required standards.
- Our work and practices are monitored by our Scheme Provider.
- You have a clear complaints route, ending with an independent ombudsman.
- A 2-year insurance-backed guarantee is available. It is not included on every job. Your statutory rights are not affected.
Guarantees
Your guarantee, in plain words
TrustMark Registered Businesses provide a minimum two-year guarantee for all work carried out in and around the home. TrustMark says this includes, but isn’t limited to, product warranties and workmanship. Here is how that works with us:
Available
Insurance-backed guarantee
A 2-year insurance-backed guarantee is available. It is not included on every job. Your statutory rights are not affected.
Private jobs
Our own workmanship guarantee
We also provide our own workmanship guarantee on private jobs. Your statutory rights are not affected.
If something goes wrong
TrustMark’s three-stage complaints process
Every TrustMark Registered Business must have a clear, fair and transparent complaints process. TrustMark asks you to follow these stages in order, because skipping one can stop you going on to stage 3.
- 1
Tell us
Contact us, explain your concerns and what you’d like us to do to put it right, and give us a reasonable time to respond. Keep a record of messages, photos and agreements.
- 2
Our Scheme Provider
If we can’t reach a satisfactory resolution, escalate it to our Scheme Provider, Independence Brokerage Services CIC (INCIC), the organisation we gained our TrustMark registration through (licence 3393245). They investigate and mediate between us.
- 3
The Ombudsman
If it’s still not resolved, you can go to the independent Dispute Resolution Ombudsman (DRO), of which TrustMark is a member. You need a final response, or 12 weeks to have passed since you first complained, and you must go to the DRO within 12 months of first complaining to us.
Full details: TrustMark complaints process.
Good to know
TrustMark questions
Quick answers about the scheme, your guarantee and how to check our registration.
More common questionsIs TrustMark a government scheme?
TrustMark is the UK’s only Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home.
Does the guarantee cover private jobs, or only council-funded ones?
A 2-year insurance-backed guarantee is available. It is not included on every job. We also provide our own workmanship guarantee on private jobs. Your statutory rights are not affected.
How can I check you’re registered?
Search for licence number 3393245 on TrustMark’s “Find a tradesperson” directory, or go straight to our listing.
Does TrustMark offer anything else to homeowners?
TrustMark offers the TrustMark Homeowner Portal, where you can talk to businesses from first enquiry to completion and find advice, guidance and template contracts based on its Code of Conduct.
Sources
The TrustMark information on this page comes from these trustmark.org.uk pages, checked on 12 November 2026:
- Why TrustMark? (TrustMark)
- Complaints Process (TrustMark, updated 7 April 2026)
- TrustMark Code of Conduct (PDF)
- TrustMark Brand Guidelines v1.2 (PDF)
- Our TrustMark listing: Aqua Care Wet rooms ltd, licence 3393245
The TrustMark name and logo are used under TrustMark’s rules for Registered Businesses.
Talk to a TrustMark registered wet room specialist
Your home survey is free and there's no obligation. We'll look at the space, talk about what would make daily life easier, and explain your options.